Responsible for handling customer requests whilst proactive in providing solutions for related parties
• Maximum 30 years old
• Candidate must possess at least Diploma in any field.
• At least 1 Year(s) of working experience in the related field is required for this position.
Required Skill(s): Able troubleshooting for basic network problems
• Can speak English fluently. TOEFL = 450
• Have an experience in ISP industry
• Ready to work shifting hour
• Certified MTCNA & MTCTCE (more prefer)
• Understand and responses or escalation to the needs of customers
• Serve the needs of customers in basic and further technical engineering, like a troubleshooting network/customers email, handle the administration Basic Questions, request for information or a communication service via e-mail, phone or chat
• Provide solutions and suggestions that are useful for customers
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.