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Technical Agent Support
(RCC-TAS)

PT Cyberindo Aditama | DKI JAKARTA
Open: September 2nd 2020 - October 30th 2020

Overview

Responsible for handling customer requests whilst proactive in providing solutions for related parties

General Requirements

• Maximum 30 years old

• Candidate must possess at least Diploma in any field.

• At least 1 Year(s) of working experience in the related field is required for this position.

Required Skill(s): Able  troubleshooting for basic network problems

Salary

Negotiable

User Requirements

• Can speak English fluently. TOEFL = 450

• Have an experience in ISP industry

• Ready to work shifting hour

• Certified MTCNA & MTCTCE (more prefer)

Responsibilities

• Understand and responses or escalation to the needs of customers

• Serve the needs of customers in basic and further technical engineering, like a troubleshooting network/customers email, handle the administration Basic Questions, request for information or a communication service via e-mail, phone or chat

• Provide solutions and suggestions that are useful for customers

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.