• Provide fast response and updates in handling complaints/problems from Priority Customers through Chat, Email, and Call channels
• Provide educational solutions to customers.
• Create performance reports.

Negotiable

• Candidate must possess at least Diploma Degree in Information Technology
• At least 1 Years of working experience in the related field is required for this position
• Networking Certified (Mikrotik, Cisco, etc)
• BGP Routing,Firewall and SDWAN ,Analytic Troubleshooting. Access Point (Ruckus , Ubiqity,Ruijie etc)
• Firewall and SDWAN configuration